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Deliveries and Returns

If you are unhappy with your purchase and the packaging has not been opened and the products has not been used or tested, you can return it to the below address within 14 days of your delivery in perfect condition complete with original packaging. We will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights. We regret that postage, packing and insurance are direct costs and cannot be refunded.

Delivery Costs

R90.00 including VAT delivery –Nigel, Johannesburg, Springs, Krugersdorp, Bloemfontein, Harrismith, Richards Bay, Durban, Port Shepstone, East London, Port Elizabeth, Plettenberg Bay, George, Mossel Bay, Stellenbosch, Cape Town and Paarl.

Notwithstanding the above, Candidbaby reserves the rights to assess the location of the delivery address. A delivery charge quote will be advised before any orders are sent out  7 workings days delivery is required for any outlying areas that are not main cities as listed above.

Deliveries will take 3 – 7 days depending on area.

Delivery & Returns

If you are unhappy with your purchase for any reason, you can return it to the below address within 14 days of your delivery in perfect condition complete with original packaging. We will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights. We regret that postage, packing and insurance are direct costs and cannot be refunded.

We strongly advise that a proof of postage receipt should be obtained when returning your order. You are responsible for the item until we receive it at our warehouse.

Should goods be damaged or faulty please contact us on 011 792 3637 or via our contact form.

Please include your order details and send returns to; Candid Baby , 1 Rodium Industrial Park, Fabriek Street, Strijdom Park 2169.

Returns, Refunds & Warranty

Candidbaby is the importer and sole distributor of Love to Dream products in South Africa.

7 Day Return Policy

You may cancel any sale concluded on the Love to Dream SA website within 7 days after date of receipt of the goods for a full purchase price refund or credit (at the purchaser’s discretion), provided that the goods are still in their original packaging and have not been used and the packaging opened, subject to a charge for the return of the goods. You may also cancel an order that has not yet been dispatched from our warehouse (excluding electronic gift cards or any other digital product), for a full refund. Should you cancel an order partially, a delivery fee will be charged for the remaining products to be delivered.

Defective / Unsuitable or Damaged products

If, within 2 months after delivery of a product to the purchaser:

Should you find that the product is damaged or defective, (or otherwise unsuitable for the purpose for which it was intended for in the product description), and you may arrange to return such product to Candidbaby (at Candidbaby’s expense) by notifying Candidbaby via email – info@candidbaby.co.za or via customer service – 011 792 3637.

Should  Candidbaby indeed find the product to be damaged, defective or unsuitable, the purchaser is entitled to either have the product repaired or replaced at Candidbaby’s expense, or to be fully refunded.

Should Candidbaby find that the product is not damaged, defective/faulty or unsuitable, you will be liable for the expense of shipping the product to Candidbaby and back to the purchaser.

A product is not considered to be defective, damaged or unsuitable when:

Faults resulting from normal wear and tear occur;

An unauthorised person has altered the product;

Misuse or abuse of a product or use in a way in which it was not intended to be used;

Inability to use the product correctly. Please refer to the instruction manual or call Candidbaby for assistance.

There may be a longer warranty period, applicable to certain products, under the manufacturer’s warranty. Please see our warranty section for more information should you discover a defect after 2 months from time of delivery.

Return Procedure

Follow the quick steps below BEFORE shipping the item back to us:

Contact Candidbaby to find out what the warranty period is for the item you purchased (if over 2 months have passed).

Should your faulty product still be within the warranty period or within the first 6 months, Candidbaby will authorise the courier company to collect the product from the purchaser (within South Africa).

Please protect your returned products by packaging them in the appropriate box to prevent shipping damage. All products received with damage to the product due to improper packaging will be refused or returned with a shipping/handling charge to your account.

Damaged Goods

All product or packaging damage must be reported to Candidbaby within 24 hours from “delivery date”. Please note the damage on the delivery note at the time of acceptance. We cannot be responsible for lost or damaged items being returned to us due to shipping damage or defects past this date. It is highly recommended that insurance is purchased when returning merchandise to us if you’re not using Candidbaby’s courier services. All product packages will be returned to sender that are damaged from shipping unless called within the time requirements. You should retain all packaging and materials for placing the claim with the shipping company.

Missing Items from Order

We have a strict Quality Control Procedure to ensure you receive your package quickly, accurately and undamaged. When accepting the package, please ensure that ALL items are included. If there is any missing item in the package, note it on the delivery note before accepting the order and notify Candidbaby within 24 hours.

Refund Procedure

Once Candidbaby has verified and approved a refund/credit, the approved amount is added to your account as a credit within 24 hours. Please request for the refund should you wish the credit on your account to be reimbursed. A refund will be made into the same account you used when making the purchase within 30 days. Should the credit in your account at the time of reimbursement be lower than the original amount, due to new purchases, Candidbaby will reimburse you the amount that is remaining in your account.

Warranty

If your product was purchased within 2 months or less, please see Defective / Unsuitable or Damaged products section above.

If the product you purchased is older than 2 months from the date of delivery, it may still carry an additional manufacturer’s warranty. The warranty period for Love to Dream products is 6 months from date of purchase. It covers all replacement parts as shown in the product manual.  Please contact Candidbaby on 011 792 3637 or email info@lovetodream.co.za to find out if the product is still under its warranty period. All products still under warranty after the initial 6 month period, will, at the discretion of Candidbaby, be repaired, replaced or refunded after testing the product at Candidbaby’s warehouse if it is found to be faulty due to a manufacturer’s defect. Candidbaby will not be liable for damage caused by misuse, abuse or normal wear and tear. If it is found that the product damage is not a manufacturer’s fault, it will only be shipped back by Candidbaby once the shipping has been paid for by the customer. Candidbaby reserves the right to request documentation such as receipt of purchase.

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